Warranties
PLEASE NOTE
The warranty for each new product begins on the date of purchase. A valid proof of purchase is required.
The Philips warranty applies when the product has been handled properly for its intended use as described in the instruction manual. Read the instruction manual carefully before installing or using the product.
We will identify the best service option for you depending on your product and the defect. The data stored in connected products may be lost when serviced. We recommend you back up the data before sending the product. We will not be responsible for such loss.
What is not included in the Warranty?
The warranty does not cover the following:
- indirect or consequential damages, such as loss of time, loss of data, or loss of income;
- compensation for activities done by yourself, such as regular maintenance, installing firmware updates, or saving data, etc.
The warranty does not apply:
- if the proof of purchase has been altered or made illegible;
- if the model number, serial number, or production date code on the product has been altered, removed, or made illegible;
- if the product was purchased as faulty stock;
- if repairs or product modifications have been performed by unauthorized service organizations or persons;
- if the defect is the result of excessive use outside the intended purpose;
- if the defect is caused by abuse of the product;
- if the defect is caused by environmental conditions that are not in accordance with the user manual;
- if the defect is caused by connecting peripherals, additional equipment, or accessories (including software) other than those recommended in the user manual;
- if the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation, or water (unless the user manual expressly states that the product may be rinsed);
- for normal wear and tear, or replacement of consumable parts, such as Brush Heads etc;
- if the product is defective due to the wear of its parts, which are consumable by their nature;
- for non-electrical parts.
What to do in case of a faulty toothbrush?
If your Sonicare toothbrush is still under warranty, please contact your nearest Philips Authorized Service Center for support.
BLOEMFONTEIN
Rusan Electronics
19 1st Avenue
Westdene
Bloemfontein
9301
Phone
051 430 9394
CAPE TOWN
S&H Electronics
61 Stewart Street
Goodwood
Cape Town
7460
Phone
021 591 5000
DURBAN
Philtech Services
162 Josiah Gumede
(Old Main Road)
Pinetown
3610
Phone
031 701 2511
EAST LONDON / PE
VR Electronics
4 Van Eck Street
Lorraine
Gqeberha
6070
Phone
041 368 4601
JOHANNESBURG
Philtec Services
10 Saddle Drive
Woodmead Office Park
Woodmead
2191
Phone
010 001 0077
POLOKWANE
Elindi Radio & TV
21 Thabo Mbeki Street
Polokwane Central
Polokwane
0699
Phone
015 295 7950
RUSTENBURG
AAA’s TV & Video Centre CC
8 Pretorius Street
Rustenburg
0299
Phone
014 592 4596
WELKOM
TV Mecca
7 Neser Street
Dagbreek
Welkom
9460
Phone
057 353 3219